FAQ

General/ Store Info & Contact Details

Kwun Tong Store
Address: 905, 9/F, Wing Hing Industrial Building, 14 Hing Yip Street, Kwun Tong
Opening Hours: Mon – Sun 12-7:30pm
Phone no.: +852 55458746


Shum Shui Po Store
Address: Store 6, 128 Nam Cheong Street, Sham Shui Po 
Opening Hours: Mon – Sun 12-8pm
Phone no. : +852 61100043


Causeway Bay Store
Address: 201 & 204, 2/F, LAFORET 24-26 E Point Road, Causeway Bay 
Opening Hours: Mon – Thu 4-9pm , Fri – Sun 1-9pm
Phone no.: +852 69774258
Regarding the order-over-$500 free shipping policy, what items are not eligible? 

The free shipping policy on orders over $500 does not apply to luggages and large items, including Crash Baggage, Monocozzi, Rimowa luggages, Hasgawa step ladder, and Manduka Yoga mat.
Can I make purchases from locations outside Hong Kong?

We offer shipping to Hong Kong, Macau and Taiwan. Please note that the free shipping policy on orders over $500 does not apply to luggages and large items. For shipping fee please see our Shipping Policy.
What specific brands and large items are only available at certain stores and websites?

Kwun Tong Store and online only: 

  • Crash Baggage, 
  • Hasegawa
  • Manduka
  • Monocozzi
  • Rimowa
  • Tempur

Causeway Bay Store: 

  • Crash baggage
How do I check stock availability?/ How can I check if a product is in stock?

The product page on our website displays stock availability, for further inquiry, you can contact the respective store via WhatsApp or phone：Kwun Tong Store 55458746, Sham Shui Po Store 61100043, Causeway Bay Store 69774258.
What is the warranty period for the products? 

The warranty terms for each brand are as follows: 

  • Braun - 1 year Hong Kong warranty 
  • Crash Baggage - 5 years global warranty 
  • Monocozzi - 5 years Hong Kong warranty 
  • Orbitkey - 2 years Hong Kong warranty 
  • Rimowa - 5 years global warranty 
  • Steamery - 1 year Hong Kong warranty 
  • Transparent - 1 year Hong Kong warranty
Can I get a refund if I don't like the received product?  

We do not offer refunds, but we provide a 7-day product exchange service (only applicable for exchanging the same brand and product for a different color). Customer could first contact our customer service (+852 55458746). Upon receiving notification, you can visit our Kwun Tong store for an exchange within 7 days from the date of in-store purchase/ 7 days from the delivery date for online orders. Please note that the product must be in a brand-new and unused condition for any exchange. For more details, please see our Exchange Policy.
What should I do if my online order item has defects upon arrival?

Before shipping each order, we inspect and document the products to ensure that customers receive brand-new and defect-free items. If customers have any issues regarding the products, please contact our customer service at +852 55458746 for assistance.