Privacy policy

Welcome to HEIMA. In order to allow you to use the specific services and information of this website at ease, hereby explain to you the ownership protection policy of this website to protect your rights and interests. Please read the following carefully:

1. Scope of Application of Privacy Protection Policy

The content of the privacy protection policy, including how this website handles the personal identification information collected when you use the website services. The privacy protection policy does not apply to related linked websites other than this website, nor does it apply to personnel who are not entrusted or participated in the management of this website.

2. Type of Personal Data Collected

For providing our products and services, you may be requested to provide personal data without which we may be unable to handle your request. The information collected may include, but is not limited to the following kinds of personal data:
(a) Personal Information: Name, Gender, Date of Birth;
(b) Address: The address for shipping/correspondence and billing;
(c) Payment details, including credit card/bank account/Payme/Octopus/Alipay hk and other electronic payment information;
(d) Contact details, including contact name,telephone number and/or email address.

Our Website servers may also collect data relating to your use of our Website. Such data is used by us to provide aggregated, anonymous, statistical information on our Website usage so that we may better meet the demands and expectations of visitors to our Website. This type of data typically includes the following:
(a) IP address and/or domain name;
(b) Browser type and version;
(c) Operating system;
(d) Browsing history of products;
(e) Shopping cart record

"Cookies" of our website may be placed on your machine to enable us to recognise you and provide services and/or information that are better meet your personal preference or interest. Information collected by "cookies" typically includes login and authentication details, as well as information relating to your activities and preferences across our Website.

3. Purposes for Which Your Personal Data Maybe Used

We may use your personal data for the following purposes:
(a) Offering, selling and distributing related products and services;
(b) Processing and implementing your purchase orders and related payment instructions;
(c) Opening, maintenance and administration of your service accounts and records; 
(d) Communicating with you including handling your requests and enquiries; about our products and services, events and marketing promotion;
(e) Facilitating us in providing and enhancing our products and services, including designing and providing products and services that may better meet your personal preferences and interests;
(f) Purposes relating to any of above.

4. Policy on Sharing Personal Data with Third Parties

This website will never provide, exchange, rent or sell any of your personal information to other individuals, groups, private companies or public agencies, but those with legal basis or contractual obligations are not limited to this.
The proviso in the preceding paragraph includes but is not limited to:
(a) With your written consent;
(b) The law expressly stipulates;
(c) To avoid danger to your life, body, freedom or property;
(d) Cooperating with public agencies or academic research institutions is necessary for statistical or academic research based on public interest, and the data is processed or collected by the provider and cannot identify specific parties based on its disclosure method;
(e) When your behavior on the website violates the terms of service or may damage or hinder the rights of the website and other users or cause damage to anyone, the website management unit analyzes and reveals your personal information for the purpose of identifying, contacting or taking legal action necessarily. 
(f) When this website entrusts vendors to assist in the collection, processing or use of your personal data, it will perform its duty of supervision and management to outsourced vendors or individuals.
(g) Any financial institutions, charge or credit card issuing companies, credit information or reference agencies, or debt collection agencies engaged by you or us in relation to opening and maintaining service accounts with us and payment arrangements.

5. Access to/ Correction and Deletion of Your Personal Data

You have the right to check whether we hold any personal data relating to you and request to correct, modify or delete your profile through your account. For questions or concern, please contact us as follows:
Tel: 55458746/ 61100043

6. Amendment of Privacy Protection Policy

The privacy protection policy of this website will be revised at any time in response to needs, and the revised terms will be published on the website. 

In the event of discrepancies between the English and Chinese versions of this Statement, the Chinese version shall prevail. 

For any disputes, HEIMA 1996 Limited reserves the right of final decisions.